During the process, they may ask for the user’s log in credentials. ,, ) to install remote desktop software so that they can directly control the computer to resolve the issues. ipconfig /all, eventvwr.msc) or ask them to visit a website (e.g. The scammers will then offer their assistance to remove the infection and charge the user for the service or for some useless software.įor tech support phone scams, scammers typically will cold call users and instruct users to run some common Windows commands (e.g. In some cases, the scammers may call the user. Users are either led to call the scammer to remove the infection or risk having more malware downloaded into their device. In a fake antivirus scam, scammers display screenshots of 'real' antivirus software and some scary-sounding infections. Users may also find their computing devices being held ransom after following instructions provided by the scammer. Recently, fake tech support websites have been created and scammers use various techniques to trick users into believing that their computing devices are infected or facing some technical issues. In the past, these scammers cold called users in their attempt to make victims part with their money. The first reports of tech support scams surfaced around 2008 and these scams gradually gained momentum over the years.

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